Friday, January 17, 2014

Event ID 1116: Printer auto-creation failure. Reason: AddPrinter() failed with status 0x5


End users were unable to see printers in Citrix sessions and I saw the above error "Event ID 1116: Printer auto-creation failure - Reason: AddPrinter() failed with status 0x5" in Eventlogs.

Solution:

This error code is returned when the driver cannot be loaded by the local print provider of the spooler. This can be caused when the caller (in this case the Citrix Print Manager Service) does not provide sufficient privileges to perform this action.

Add the Ctx_cpsvcuser or Local Service account to the local administrators group, or change the Citrix Print Manager Service to start with the Local System Account. After that restart the Citrix Print Service.

If it doesn't fix your issue, please check these articles:

http://support.citrix.com/article/CTX107838
http://support.citrix.com/article/CTX106683


 Have a nice day!

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