Thursday, March 15, 2012

Citrix Web Interface - Slow login

Symptoms: When a user logs in to the web interface, the login page clocks and it takes a long time to display the published applications. This problem is observed when the same web interface site is used to access multiple farms or retired servers.

Cause: All the servers listed to contact one of the specified farms are not responding. This causes the web interface server to continue attempting to contact that farm during a confgurable time before it fails and display the published resources for the available farms. Possible causes for the servers not responding: Servers are down, the Citrix XML service is not running.

Resolution: Change the servers used to contact the non responding farm for working servers or remove the farm from the web interface site if it's not longer required. Remove retired servers from the web interface farm web sites and Services site.