Home drive and connectors giving error "Unexpected server response format (-104)"-Sharefile

The error "Unexpected server response format (-104)" was popping up when end users clicking the Network and Home drive connectors sharefile application on mobiles after successful authentication(SSO).

Solution:

The sharefile application has been integrated with App controller using Xenmobile SSO. Storage Zone controllers are good and there are no errors on App controller too. I checked the Netscaler configuration of Sharefile and found that the AAA authentication was enabled on "-SF_CIF_SP_LB"(example). The AAA/LDAP authentication is not required on virtual CIFS share LB server when configured Xenmobile SSO.


Traffic Management ---> Virtual Servers ----> _SF_CIF_SP_LB

Edit above virtual server and select "None" under authentication:

the above parameter resolved the issue in my situation..

Have a nice day!!!!!!